Cartridge Line Returns Information
Cartridge Line aim to make the
process as simple as possible.
If you are not completely satisfied with a product you can make a return to
us within 14 days of purchase. The item must be unused, in its original
packaging and in a resalable condition, this includes no writing or
instructions on the packaging.
Due to health and safety regulations we are unable to accept returns for any
food or beverage items.
We may accept returns after fourteen days but at our discretion and credit
may not be 100% value due to the cost of restocking.
To make a return please seal the item in the original packaging and email firstname.lastname@example.org with the reason
for return, product code, quantity and invoice number.
Business machines cannot be resold if the box has been opened, therefore you
cannot return a business machine once it has been opened unless it is faulty
Damaged Items -
Damaged items must be reported to us within three days of receipt of the
Shortages must be reported to us within three days of receipt of the
Once goods have been collected from your premises they will be returned to
our warehouse. Once they have been booked in a credit will be raised against
your credit card. Please be aware that this process may take up to 7 working
days from collection of goods.
If an order has not been despatched it may be possible to cancel the order,
however should the order have already been processed it will not be possible
to stop the goods being delivered. If this is the case simply arrange a
collection in the usual way once the goods have been delivered.